Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your product arrives damaged, please reply to your order confirmation email with pictures of your damaged goods and we will replace the damaged item(s).
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail your product to:
Simon’s Secret Sauce
1260 S Beverly Glen
Los Angeles, CA 90024
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Subscription Cancellation Policy
To cancel your subscription, first sign in to your account, which you can do by clicking on the person icon at the top right of the homepage.
Once logged in, on the left hand side, click on 'Manage Subscription'. You can adjust your subscription under 'Subscription Status'. Scroll to see more details about your subscription account, past orders, and upcoming orders.
For most subscription products, you are eligible to cancel after 2 completed orders but eligibility to cancel a subscription may vary depending on product.
Please reach out to us if you are still having issues and we would be happy to help resolve any problems you may be having with your subscription.
If a product is purchased on subscription during a sale or discounted offer, the following subscription orders after the first order are not guaranteed eligibility to the sale discounted offer.